FAQ

Q. How do I know that I can rely on SWOB sitters?

A. All of our sitters are thoroughly screened and trained (actually more so that any other online private sitter providers). We require an in-person interview, training from SWOB staff including CPR and first-aid, and three checked references, before a sitter is considered ready to be matched with a family.

In short, you can trust that our sitters are professional, competent, and reliable, because we make sure of it!

 

Q. What if I have a negative experience with a Volunteer Sitter?

A. SWOB staff checks required feedback after every single session. Though our feedback is usually all good, if there is ever negative feedback, SWOB staff immediately contacts both the parent and the sitter to resolve any issues. 

 

Q. How do I start?

A. The first step is to fill out an application online. Then, our Family Coordinator will be in touch within a couple of business days, to see if you qualify to continue in the process and to see if SWOB is a good fit for your family.

If you're not ready to fill out an application, you can always get in touch via email, texting or calling the Family Coordinator for more information/to ask questions. Please see the "Contact Us" page.

 

Q. How long does the process take to get started?

A. In order to get your first session scheduled, SWOB needs applicants to go through our enrollment process. This includes short interviews, and some paperwork. The process can take only a couple of weeks of less, if there is not delay with this. 

Basically, the quicker an applicant is able to respond to SWOB staff outreach, and return their documentation, the quicker we will be able to find you a sitter and start! Once sessions begin, the work is done for applicants.